U30 Cat & Small Dog Wellness Center at 69 Southwick Road in Westfield, Massachusetts

Customer Reviews about U30 Cat & Small Dog Wellness Center

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  Very friendly, caring and knowledgeable staff and they have flexible hours that suits me and my husband's full-time schedule. I would definitely recommend!
  June 17, 2017

  by Renee Drouin
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  Difficult to schedule and VERY inflexible. As a new patient (relocated to the area)I scheduled an appointment months in advance of my cat's annual exam but unfortunately she had a urinary problem prior to that appt. When I called to see if they could see her they said not for a couple weeks and recommended I go to the emergency vet. She said they only keep a few emergency appts for their existing clients but usually send people to the emergency vet. First red flag. Fast forward a couple months, my cat's annual appointment had arrived but when I called the day off to reschedule because I was stuck at work the receptionist said "I don't know if we can reschedule because we already confirmed your appointment...let me check with my boss". Seriously? You've never had anyone have a life issue that prevented them from making their appointment? I truly understand that a small practice does not have as much flexibility as a larger vet with multiple doctors but to have zero flexibility or forgiveness for life's unexpected circumstances is just unrealistic and very poor customer service.
  May 15, 2017

  by Michelle Patterson

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About U30 Cat & Small Dog Wellness Center in Westfield